Shipping & Returns

Simple, transparent and designed for your peace of mind.

Shipping

We carefully prepare every order to ensure your silk pieces arrive in perfect condition.

Singapore Delivery :

Standard Delivery : 2-5 business days
Free Shipping : Orders over SGD80
Standard Shipping Fee : SGD 5 for order below SGD80

Orders are processed Monday to Friday, excluding public holidays. Orders placed after business hours will be processed on the next business day.

Once your order has been shipped, you will received a shipping confirmation email with tracking information.

At this time, FANCYSILK ships within Singapore only.

Returns & Exchanges

We want you to shop with confidence.

Every FANCYSILK pieces is carefully insepected before shipping. If something isn't quiet right, please let us know- we're her to help and will do our best to make it right.

If you are not completely satisfied, you may request a return or exchang within 7 days of receiving your order.

To be eligible for a return or exchange, items must be :Our tema will

Unworn
Unwashed
In their original condition
Returned with all original tags and packaging

Hygiene Policy

For Hygiene reasons, the follwoing items cannot be returned or exchanged unless they are damaged or defective upon arrival :

Panties
Intimate apparel

Damaged or Incorrect Items

If you receive an incorrect or damaged item, please contact us within 48 hours of delivery.

Please include :

Your order number
Photos of the item
A brief description of the issue

Our team will review your request and arrange a replacement or provide an appropriate solution as quickly as possible.

Return Shipping

Unless the return is due to a damage or incorrect item, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable.

Need Assistance

If you have any questions regarding shipping or returns, we're always happy to help.

Email : admin.cogroup@gmail.com

Shipping & Returns